We guarantee the workmanship of our grates & channel for ten  years. This covers the product only [grates & channel] and not the installation. We guarantee that the material used in our product is either 304 or 316 grade stainless steel [whichever is specified] and mill certificates can be provided on request.
Grates 2 Go guarantee that in the case of a major failure you are entitled to a refund or have the product replaced. However, if the failure is due to incorrect installation it is not covered by the guarantee.
Please note that “tea staining” maintenance or installation issue, and Grates2Go cannot control these factors. Please see our maintenance and care of stainless steel.